# Privacy Policy **Last Updated:** 2026-10-15 ## 1. Introduction We value your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 ("POPIA") and other applicable South African laws. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use this website. By using this website, you agree to the collection and use of your personal information as described in this Privacy Policy. ## 2. Information We Collect We may collect personal information that you voluntarily provide, including but not limited to: * Name and surname * Email address * Telephone number * Physical or delivery address * Billing information * Account information * Any information submitted through forms, enquiries, or communications We may also collect certain technical information automatically, including: * IP address * Browser type * Device information * Website usage statistics * Cookies and similar technologies ## 3. How We Use Your Information Your personal information may be used to: * Process orders or requests * Provide products or services * Communicate with you regarding your enquiries or transactions * Improve our website and customer experience * Maintain website security * Comply with legal and regulatory obligations * Send service-related communications Where required by law, we will obtain your consent before sending marketing communications. ## 4. Sharing Your Information We do not sell or rent your personal information. We may share your information with trusted third parties where necessary, including: * Payment service providers * Courier or delivery companies * Hosting and IT service providers * Professional advisers * Government authorities where legally required All third parties are expected to process your information securely and in accordance with applicable laws. ## 5. Cookies This website may use cookies and similar technologies to improve functionality, analyse website traffic, and enhance your browsing experience. You may disable cookies through your browser settings, although some features of the website may not function correctly. ## 6. Data Security We implement reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction. While we strive to protect your information, no method of electronic transmission or storage is completely secure. ## 7. Retention of Information We retain personal information only for as long as necessary to fulfil the purposes for which it was collected or as required by applicable law. ## 8. Your Rights Subject to applicable law, you have the right to: * Request access to your personal information. * Request correction of inaccurate or incomplete information. * Request deletion of personal information where legally permissible. * Object to certain processing activities. * Withdraw consent where processing is based on consent. * Lodge a complaint with the Information Regulator of South Africa. ## 9. Third-Party Websites This website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing personal information. ## 10. Changes to this Privacy Policy We reserve the right to update this Privacy Policy from time to time. Any changes will be published on this page and become effective upon publication. ## 11. Contact Us If you have any questions regarding this Privacy Policy or the processing of your personal information, please contact us using the contact details provided on this website. If you believe your personal information has been processed unlawfully, you may lodge a complaint with the Information Regulator (South Africa).