# Mthimunye Online Shop ## Returns and Refunds Policy ### 1. Our Policy At Mthimunye Online Shop, we want our customers to shop with confidence. This policy explains how to contact us if you receive an incorrect, damaged or defective item, or if you have another reason for requesting a return. ### 2. Incorrect, Damaged or Defective Items If you receive an item that is incorrect, damaged or defective, please contact us on WhatsApp at **064 104 7534**. Please provide your order details and photographs where appropriate so we can assess the issue. We will handle eligible returns, repairs, replacements and refunds in accordance with applicable South African consumer law. ### 3. New and Pre-Loved Clothing We sell both new and pre-loved clothing. Customers should read each product description carefully and check the available sizes, measurements, condition and photographs before placing an order. Pre-loved items may show signs of previous use. Any known imperfections should be described in the product listing. ### 4. Size and Change-of-Mind Requests Please check the measurements and size information provided for each item before ordering. If you order the wrong size or change your mind, contact us to discuss whether a return or exchange is available. Any voluntary return or exchange arrangement is subject to the applicable terms and your statutory consumer rights. ### 5. Handmade Crochet Bags and Accessories Our handmade crochet bags are individually made. Minor variations in handmade items may occur. However, this does not remove your legal rights if an item is defective or does not conform to its description. Please contact us if you have a concern about an item you received. ### 6. Return Shipping Return shipping arrangements and costs will depend on the reason for the return and the applicable consumer law. We will explain the process when you contact us. ### 7. Refunds Once a return has been assessed, we will communicate the available resolution and the applicable refund process. Refunds will be handled in accordance with the law and the payment method used for the order. ### 8. How to Contact Us For returns, refunds or exchanges, contact: **Mthimunye Online Shop** WhatsApp: 064 104 7534 Please provide your order details and explain the reason for your request. We reserve the right to update this policy when necessary, subject to applicable South African law.