FAQ
FAQ Questions
Frequently Asked Questions (FAQ) Welcome to Mthimunye Online Shop! We want to make your online shopping experience simple, convenient, and enjoyable. Below are answers to some of the questions you may have before placing your order. 1. What products do you sell? At Mthimunye Online Shop, we sell new and pre-loved clothes, handmade crochet bags, shoes, and fashion accessories for different styles and occasions. 2. Do you sell both new and pre-loved clothes? Yes! We offer both new and pre-loved clothing so you can explore different styles and find items that suit your budget. 3. Do you have different clothing sizes? Yes, we offer different sizes depending on the item available. Please check the product description for the available sizes before placing your order. 4. How do I place an order? Browse our website, choose the items you love, select the available size where applicable, add them to your cart, and follow the checkout instructions to complete your purchase. 5. How can I pay for my order? Please follow the payment options displayed at checkout. Your order will be processed according to the payment and order confirmation instructions provided. 6. Do you deliver? Yes, we offer delivery within South Africa. Our delivery options include Paxi and The Courier Guy, subject to availability and the applicable delivery arrangements. 7. How much is delivery? Delivery costs depend on the selected delivery service, parcel size, destination, and applicable courier fees. Please check the delivery amount provided before completing your order. 8. Can I return or exchange an item? Please read our Returns and Refunds Policy on our website before purchasing. Return and exchange requests are handled according to our policy and applicable South African consumer law. 9. Are the handmade crochet bags made by hand? Yes, our handmade crochet bags are created with care. You can explore the available designs and colours on our website. 10. What if I have a question before ordering? You can contact us on WhatsApp at 064 104 7534 for assistance with products, sizes, and orders. Thank you for shopping with us! At Mthimunye Online Shop, we appreciate every customer who chooses to shop with us. We look forward to helping you find something you love.